# Groups

### Columns <a href="#columns" id="columns"></a>

| **Name**          | **Type**   | **ReadOnly** | **Description**                                 |
| ----------------- | ---------- | ------------ | ----------------------------------------------- |
| AgentIdsAggregate | _String_   | False        | IDs of the agents in the group.                 |
| AutoTicketAssign  | _Boolean_  | False        | Automatic ticket assignment enabled or not.     |
| BusinessHourId    | _Bigint_   | False        | Unique ID of the business hour of the group.    |
| CreatedAt         | _Datetime_ | True         | Group created timestamp.                        |
| Description       | _String_   | False        | Description of the group.                       |
| EscalateTo        | _Bigint_   | False        | ID of user to whom an escalation email is sent. |
| Id \[KEY]         | _Bigint_   | False        | ID of the group.                                |
| Name              | _String_   | False        | Name of the group.                              |
| UnassignedFor     | _String_   | False        | Time after which escalation email is sent.      |
| UpdatedAt         | _Datetime_ | True         | Group updated timestamp.                        |
