Agents

Columns

Name	Type	ReadOnly	Description
Id [KEY]	Bigint	False	ID of the agent.
Available	Boolean	True	Indicates if agent is taking new tickets.
GroupIdsAggregate	String	False	Group IDs associated with the agent.
Occasional	Boolean	True	True if this is an occasional agent.
RoleIdsAggregate	String	False	Role IDs associated with the agent.
Signature	String	True	Signature of the agent in HTML format.
SkillIdsAggregate	String	True	Skill ids associated with the agent.
TicketScope	Integer	True	Ticket permission of the agent (1 -> Global Access, 2 -> Group Access, 3 -> Restricted Access).
AgentActive	Boolean	True	Whether or not the agent has been verified.
AgentEmail	String	True	Email address of the agent.
AgentJobTitle	String	True	Job title of the agent.
AgentLanguage	String	True	Language of the agent.
AgentLastLogin	Datetime	True	Last login date of the agent.
AgentMobile	String	True	Mobile phone number of the agent.
AgentName	String	True	Name of the agent.
AgentPhone	String	True	Telephone number of the agent.
AgentTimeZone	String	True	Time zone of the agent.
AgentCreatedAt	Datetime	True	Created at datetime of the agent.
AgentUpdatedAt	Datetime	True	Updated at datetime of the agent.
CreatedAt	Datetime	True	Agent creation timestamp.
UpdatedAt	Datetime	True	Agent updated timestamp.