TicketFields
Query from ticketFields table
Columns
Name
Type
ReadOnly
Description
Id [KEY]
Bigint
True
ID of the ticket field.
Choices
String
False
List of values supported by the field.
CreatedAt
Datetime
True
Ticket field creation timestamp.
CustomersCanEdit
Boolean
False
Set to true if the field can be updated by customers.
Default
Boolean
True
Set to true if the field is not a custom field.
Description
String
True
Description of the ticket field
DisplayedToCustomers
Boolean
False
Set to true if the field is displayed in the customer portal.
Label
String
False
Display name for the field (as seen by agents).
LabelForCustomers
String
False
Display name for the field (as seen in the customer portal).
Name
String
True
Name of the ticket field.
NestedTicketFields
String
True
Applicable only for dependent fields, this contain details of nested fields.
PortalCc
Boolean
True
Applicable only for the requester field. Set to true if customer can add additional requesters to a ticket.
PortalCcTo
String
True
Applicable only if portal_cc is set to true. Value will be 'all' when a customer can add any requester to the CC list and 'company' when a customer can add only company contacts to the CC list.
Position
Integer
False
Position in which the ticket field is displayed in the form.
RequiredForAgents
Boolean
False
Set to true if the field is mandatory for Agents.
RequiredForClosure
Boolean
False
Set to true if the field is mandatory for closing the ticket.
RequiredForCustomers
Boolean
False
Set to true if the field is mandatory in the customer portal.
Type
String
False
For custom ticket fields, type of value associated with the field will be given (Available values are: custom_text, custom_paragraph, custom_checkbox, custom_number, custom_date, custom_decimal, nested_field, custom_dropdown, encrypted_text, secure_text)
UpdatedAt
Datetime
True
Ticket field updated timestamp.
Last updated