TicketFields

Query from ticketFields table

Columns

Name

Type

ReadOnly

Description

Id [KEY]

Bigint

True

ID of the ticket field.

Choices

String

False

List of values supported by the field.

CreatedAt

Datetime

True

Ticket field creation timestamp.

CustomersCanEdit

Boolean

False

Set to true if the field can be updated by customers.

Default

Boolean

True

Set to true if the field is not a custom field.

Description

String

True

Description of the ticket field

DisplayedToCustomers

Boolean

False

Set to true if the field is displayed in the customer portal.

Label

String

False

Display name for the field (as seen by agents).

LabelForCustomers

String

False

Display name for the field (as seen in the customer portal).

Name

String

True

Name of the ticket field.

NestedTicketFields

String

True

Applicable only for dependent fields, this contain details of nested fields.

PortalCc

Boolean

True

Applicable only for the requester field. Set to true if customer can add additional requesters to a ticket.

PortalCcTo

String

True

Applicable only if portal_cc is set to true. Value will be 'all' when a customer can add any requester to the CC list and 'company' when a customer can add only company contacts to the CC list.

Position

Integer

False

Position in which the ticket field is displayed in the form.

RequiredForAgents

Boolean

False

Set to true if the field is mandatory for Agents.

RequiredForClosure

Boolean

False

Set to true if the field is mandatory for closing the ticket.

RequiredForCustomers

Boolean

False

Set to true if the field is mandatory in the customer portal.

Type

String

False

For custom ticket fields, type of value associated with the field will be given (Available values are: custom_text, custom_paragraph, custom_checkbox, custom_number, custom_date, custom_decimal, nested_field, custom_dropdown, encrypted_text, secure_text)

UpdatedAt

Datetime

True

Ticket field updated timestamp.

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