Views

Columns

Name

Type

ReadOnly

References

Description

Id [KEY]

Long

False

Automatically assigned when the ticket is created.

Title

String

False

The title of the view.

Active

Boolean

False

Useful for determining if the view should be displayed.

SlaId

Long

False

SlaPolicies.Id

If the view is for an SLA, shows the id.

RestrictionId

Long

False

The id of the restricion (who may access this account. Will be null when everyone in the account can access it).

RestrictionType

String

False

The type of the restricion (who may access this account. Will be null when everyone in the account can access it).

RestrictionIds

String

False

The numeric IDs of a single or more groups. Recommended for 'Group' type.

Position

Integer

False

The position of the view.

ExecutionGroupBy

String

False

Execution is an object describing how the view should be executed.

ExecutionGroupOrder

String

False

Execution is an object describing how the view should be executed.

ExecutionSortBy

String

False

Execution is an object describing how the view should be executed.

ExecutionSortOrder

String

False

Execution is an object describing how the view should be executed.

ExecutionGroup

String

False

Execution is an object describing how the view should be executed.

ExecutionSort

String

False

Execution is an object describing how the view should be executed.

ExecutionColumns

String

False

Execution is an object describing how the view should be executed.

ExecutionFields

String

False

Execution is an object describing how the view should be executed.

ExecutionCustomFields

String

False

Execution is an object describing how the view should be executed.

ConditionsAll

String

False

Logical AND. Tickets must fulfill all of the conditions to be considered matching.Conditions is an object describing how the view is constructed.

ConditionsAny

String

False

Logical OR. Tickets may satisfy any of the conditions to be considered matching.Conditions is an object describing how the view is constructed.

CreatedAt

Datetime

False

The time the view was created.

UpdatedAt

Datetime

False

The time of the last update of the view.

Access

String

False

Only views with given access. May be personal, shared, or account

GroupId

Long

False

Groups.Id

The group id the view belongs to. Used to query the table

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