Views
Columns
Name
Type
ReadOnly
References
Description
Id [KEY]
Long
False
Automatically assigned when the ticket is created.
Title
String
False
The title of the view.
Active
Boolean
False
Useful for determining if the view should be displayed.
SlaId
Long
False
SlaPolicies.Id
If the view is for an SLA, shows the id.
RestrictionId
Long
False
The id of the restricion (who may access this account. Will be null when everyone in the account can access it).
RestrictionType
String
False
The type of the restricion (who may access this account. Will be null when everyone in the account can access it).
RestrictionIds
String
False
The numeric IDs of a single or more groups. Recommended for 'Group' type.
Position
Integer
False
The position of the view.
ExecutionGroupBy
String
False
Execution is an object describing how the view should be executed.
ExecutionGroupOrder
String
False
Execution is an object describing how the view should be executed.
ExecutionSortBy
String
False
Execution is an object describing how the view should be executed.
ExecutionSortOrder
String
False
Execution is an object describing how the view should be executed.
ExecutionGroup
String
False
Execution is an object describing how the view should be executed.
ExecutionSort
String
False
Execution is an object describing how the view should be executed.
ExecutionColumns
String
False
Execution is an object describing how the view should be executed.
ExecutionFields
String
False
Execution is an object describing how the view should be executed.
ExecutionCustomFields
String
False
Execution is an object describing how the view should be executed.
ConditionsAll
String
False
Logical AND. Tickets must fulfill all of the conditions to be considered matching.Conditions is an object describing how the view is constructed.
ConditionsAny
String
False
Logical OR. Tickets may satisfy any of the conditions to be considered matching.Conditions is an object describing how the view is constructed.
CreatedAt
Datetime
False
The time the view was created.
UpdatedAt
Datetime
False
The time of the last update of the view.
Access
String
False
Only views with given access. May be personal, shared, or account
GroupId
Long
False
Groups.Id
The group id the view belongs to. Used to query the table
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