SlaPolicies
Columns
Name | Type | References | Description |
Id [KEY] | Long | Automatically assigned. | |
Title | String | The title of the SLA policy. | |
Description | String | The description of the SLA policy. | |
CreatedAt | Datetime | When this locale was created. | |
UpdatedAt | Datetime | When this locale last got updated. | |
Position | Integer | Position of the SLA policy, determines the order they will be matched. If not specified, SLA Policy is added as the last position. | |
FilterAll | String | An object that describes the conditions that a ticket must match in order for an SLA policy to be applied to that ticket. | |
FilterAny | String | An object that describes the conditions that a ticket must match in order for an SLA policy to be applied to that ticket. | |
PolicyMetrics | String | An object that describes the metric targets for each value of the priority field. |
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