SlaPolicies

Columns

Name	Type	References	Description
Id [KEY]	Long		Automatically assigned.
Title	String		The title of the SLA policy.
Description	String		The description of the SLA policy.
CreatedAt	Datetime		When this locale was created.
UpdatedAt	Datetime		When this locale last got updated.
Position	Integer		Position of the SLA policy, determines the order they will be matched. If not specified, SLA Policy is added as the last position.
FilterAll	String		An object that describes the conditions that a ticket must match in order for an SLA policy to be applied to that ticket.
FilterAny	String		An object that describes the conditions that a ticket must match in order for an SLA policy to be applied to that ticket.
PolicyMetrics	String		An object that describes the metric targets for each value of the priority field.