SlaPolicies

Columns

Name

Type

References

Description

Id [KEY]

Long

Automatically assigned.

Title

String

The title of the SLA policy.

Description

String

The description of the SLA policy.

CreatedAt

Datetime

When this locale was created.

UpdatedAt

Datetime

When this locale last got updated.

Position

Integer

Position of the SLA policy, determines the order they will be matched. If not specified, SLA Policy is added as the last position.

FilterAll

String

An object that describes the conditions that a ticket must match in order for an SLA policy to be applied to that ticket.

FilterAny

String

An object that describes the conditions that a ticket must match in order for an SLA policy to be applied to that ticket.

PolicyMetrics

String

An object that describes the metric targets for each value of the priority field.

Last updated