AccountSettings

Columns

Name	Type	ReadOnly	References	Description
BrandingHeaderColor	String	False		HEX of the header color.
BrandingPageBackgroundColor	String	True		HEX of the page background color.
BrandingTabBackgroundColor	String	True		HEX of tab background color.
BrandingTextColor	String	True		HEX of the text color, usually matched to contrast well with header_color.
BrandingHeaderLogoUrl	String	True		The URL for the custom header logo.
BrandingFaviconUrl	String	True		The URL for the custom favicon.
AppsUse	Boolean	True		The account can use apps.
AppsCreatePrivate	Boolean	True		The account can create private apps.
TicketsCommentsPublicByDefault	Boolean	True		Comments from agents are public by default.
TicketsIsFirstCommentPrivateEnabled	Boolean	True		Allow first comment on tickets to be private.
TicketsListNewestCommentsFirst	Boolean	True		When viewing a ticket, show the newest comments and events first.
TicketsCollaboration	Boolean	True		CCs may be added to a ticket.
TicketsPrivateAttachments	Boolean	True		Users must login to access attachments.
TicketsEmailAttachments	Boolean	True		Attachments should be sent as real attachments when under the size limit.
TicketsAgentCollision	Boolean	True		Clients should provide an indicator when a ticket is being viewed by another agent.
TicketsMaximumPersonalViewsToList	Integer	True		Maximum number of personal Views clients should display in menus.
TicketsTagging	Boolean	True		Tickets may be tagged.
TicketsMarkdownTicketComments	Boolean	True		Whether agent comments should be processed with Markdown.
TicketsEmojiAutocompletion	Boolean	True		Whether agent comments should allow for Emoji rendering.
TicketsAgentTicketDeletion	Boolean	False		Whether agents can delete tickets.
ChatEnabled	Boolean	True		Chat is enabled.
ChatMaximumRequests	Integer	True		The maximum number of chat requests an agent may handle at one time.
ChatWelcomeMessage	String	True		The message automatically sent to end-users when they begin chatting with an agent.
TwitterShortenUrl	String	True		Possible values: always, optional, never.
GSuiteHasGoogleApps	Boolean	True		Whether has google apps.
GSuiteHasGoogleAppsAdmin	Boolean	False		Account has at least one G Suite admin.
VoiceEnabled	Boolean	True		Whether Voice is enabled.
VoiceMaintenance	Boolean	True		.
VoiceLogging	Boolean	True		.
VoiceOutboundEnabled	Boolean	True		.
VoiceAgentConfirmationWhenForwarding	Boolean	True		.
VoiceAgentWrapUpAfterCalls	Boolean	True		.
VoiceMaximumQueueSize	Integer	True		.
VoiceMaximumQueueWaitTime	Integer	True		.
VoiceOnlyDuringBusinessHours	Boolean	True		.
VoiceRecordingsPublic	Boolean	True		.
VocieUkMobileForwarding	Boolean	True		.
UsersTagging	Boolean	True		Users may be tagged.
UsersTimeZoneSelection	Boolean	True		Whether user can view time zone for profile.
UsersLanguageSelection	Boolean	True		Whether to display language drop down for a user.
UsersAgentCreatedWelcomeEmails	Boolean	True		Whether a user created by an agent receives a welcome email.
UsersEndUserPhoneNumberValidation	Boolean	False		Whether a user's phone number is validated.
GooddataAdvancedAnalytics_Enabled	Boolean	True		GoodData Advanced Analytics is enabled.
BrandsDefaultBrandId	Long	False		The id of the brand that is assigned to tickets by default.
BrandsRequireBrandOnNewTickets	Boolean	True		Require agents to select a brand before saving tickets.
StatisticsForum	Boolean	True		Allow users to view forum statistics.
StatisticsSearch	Boolean	True		Allow users to view search statistics.
BillingBackend	String	True		Backend Billing system either internal or zuora.
ActiveFeaturesOnHoldStatus	Boolean	True		Account can use status hold.
ActiveFeaturesUserTagging	Boolean	True		Enable user tags.
ActiveFeaturesTicketTagging	Boolean	True		Allow tagging tickets.
ActiveFeaturesTopicSuggestion	Boolean	True		Allow topic suggestions in tickets.
ActiveFeaturesVoice	Boolean	True		Voice support.
ActiveFeaturesFacebookLogin	Boolean	True		Facebook login.
ActiveFeaturesGoogleLogin	Boolean	True		Google login.
ActiveFeaturesTwitterLogin	Boolean	True		Twitter login.
ActiveFeaturesForumAnalytics	Boolean	True		Forum and search analytics.
ActiveFeaturesBusinessHours	Boolean	False		Business hours.
ActiveFeaturesAgentForwarding	Boolean	True		Agent forwarding.
ActiveFeaturesChat	Boolean	True		Chat.
ActiveFeaturesChatAboutMyTicket	Boolean	True		Chat about my ticket.
ActiveFeaturesCustomerSatisfaction	Boolean	False		Customer satisfaction.
ActiveFeaturesSatisfactionPrediction	Boolean	False		Satisfaction Prediction.
ActiveFeaturesCsatReasonCode	Boolean	True		Csat reason code.
ActiveFeaturesScreencasts	Boolean	True		.
ActiveFeaturesMarkdown	Boolean	True		Markdown in ticket comments.
ActiveFeaturesLanguageDetection	Boolean	True		Language detection.
ActiveFeaturesBccArchiving	Boolean	True		Account has a bcc_archive_address set.
ActiveFeaturesAllowCcs	Boolean	True		Allow ccs.
ActiveFeaturesAdvancedAnalytics	Boolean	True		Advanced analytics.
ActiveFeaturesInsights	Boolean	True		Insights.
ActiveFeaturesSandbox	Boolean	True		Account has a sandbox.
ActiveFeaturesSuspendedTicketNotification	Boolean	True		Suspended ticket notification.
ActiveFeaturesTwitter	Boolean	True		Account monitors at least one Twitter handle.
ActiveFeaturesFacebook	Boolean	True		Account is actively linked to at least one Facebook page.
ActiveFeaturesFeedbackTabs	Boolean	True		Feedback tab has been configured before.
ActiveFeaturesDynamicContents	Boolean	True		Account has at least one dynamic content.
ActiveFeaturesLightAgents	Boolean	True		Account has at least one light agent.
ActiveFeaturesTicketForms	Boolean	True		Ticket forms.
ActiveFeaturesUserOrgFields	Boolean	True		User org fields.
ActiveFeaturesIsAbusive	Boolean	True		Account exceeded trial limits.
ActiveFeaturesRichContentInEmails	Boolean	True		Account supports incoming HTML email.
ApiAcceptedApiAgreement	Boolean	False		Account has accepted the API agreement.
ApiPasswordAccess	Boolean	False		Allow the account to use the API with username/password.
ApiTokenAccess	Boolean	False		Allow the account to use the API with API tokens.
TicketFormsInstructions	String	False		.
RawTicketFormsInstructions	String	True		.
LotusPrefer	Boolean	True		Prefers the current version of Zendesk Support rather than Zendesk Classic.
RulesMacroMostUsed	Boolean	False		Display the most-used macros in the Apply macro list. Defaults to true.
RulesMacroOrder	String	False		Default macro display order. Possible values are alphabetical or position.
LimitsAttachmentSize	Integer	True		The maximum ticket attachment file size (in bytes).
MetricsAccountSize	String	True		An account size category computed from the number of billable agents.