AccountSettings

Columns

Name

Type

ReadOnly

References

Description

BrandingHeaderColor

String

False

HEX of the header color.

BrandingPageBackgroundColor

String

True

HEX of the page background color.

BrandingTabBackgroundColor

String

True

HEX of tab background color.

BrandingTextColor

String

True

HEX of the text color, usually matched to contrast well with header_color.

BrandingHeaderLogoUrl

String

True

The URL for the custom header logo.

BrandingFaviconUrl

String

True

The URL for the custom favicon.

AppsUse

Boolean

True

The account can use apps.

AppsCreatePrivate

Boolean

True

The account can create private apps.

TicketsCommentsPublicByDefault

Boolean

True

Comments from agents are public by default.

TicketsIsFirstCommentPrivateEnabled

Boolean

True

Allow first comment on tickets to be private.

TicketsListNewestCommentsFirst

Boolean

True

When viewing a ticket, show the newest comments and events first.

TicketsCollaboration

Boolean

True

CCs may be added to a ticket.

TicketsPrivateAttachments

Boolean

True

Users must login to access attachments.

TicketsEmailAttachments

Boolean

True

Attachments should be sent as real attachments when under the size limit.

TicketsAgentCollision

Boolean

True

Clients should provide an indicator when a ticket is being viewed by another agent.

TicketsMaximumPersonalViewsToList

Integer

True

Maximum number of personal Views clients should display in menus.

TicketsTagging

Boolean

True

Tickets may be tagged.

TicketsMarkdownTicketComments

Boolean

True

Whether agent comments should be processed with Markdown.

TicketsEmojiAutocompletion

Boolean

True

Whether agent comments should allow for Emoji rendering.

TicketsAgentTicketDeletion

Boolean

False

Whether agents can delete tickets.

ChatEnabled

Boolean

True

Chat is enabled.

ChatMaximumRequests

Integer

True

The maximum number of chat requests an agent may handle at one time.

ChatWelcomeMessage

String

True

The message automatically sent to end-users when they begin chatting with an agent.

TwitterShortenUrl

String

True

Possible values: always, optional, never.

GSuiteHasGoogleApps

Boolean

True

Whether has google apps.

GSuiteHasGoogleAppsAdmin

Boolean

False

Account has at least one G Suite admin.

VoiceEnabled

Boolean

True

Whether Voice is enabled.

VoiceMaintenance

Boolean

True

.

VoiceLogging

Boolean

True

.

VoiceOutboundEnabled

Boolean

True

.

VoiceAgentConfirmationWhenForwarding

Boolean

True

.

VoiceAgentWrapUpAfterCalls

Boolean

True

.

VoiceMaximumQueueSize

Integer

True

.

VoiceMaximumQueueWaitTime

Integer

True

.

VoiceOnlyDuringBusinessHours

Boolean

True

.

VoiceRecordingsPublic

Boolean

True

.

VocieUkMobileForwarding

Boolean

True

.

UsersTagging

Boolean

True

Users may be tagged.

UsersTimeZoneSelection

Boolean

True

Whether user can view time zone for profile.

UsersLanguageSelection

Boolean

True

Whether to display language drop down for a user.

UsersAgentCreatedWelcomeEmails

Boolean

True

Whether a user created by an agent receives a welcome email.

UsersEndUserPhoneNumberValidation

Boolean

False

Whether a user's phone number is validated.

GooddataAdvancedAnalytics_Enabled

Boolean

True

GoodData Advanced Analytics is enabled.

BrandsDefaultBrandId

Long

False

The id of the brand that is assigned to tickets by default.

BrandsRequireBrandOnNewTickets

Boolean

True

Require agents to select a brand before saving tickets.

StatisticsForum

Boolean

True

Allow users to view forum statistics.

StatisticsSearch

Boolean

True

Allow users to view search statistics.

BillingBackend

String

True

Backend Billing system either internal or zuora.

ActiveFeaturesOnHoldStatus

Boolean

True

Account can use status hold.

ActiveFeaturesUserTagging

Boolean

True

Enable user tags.

ActiveFeaturesTicketTagging

Boolean

True

Allow tagging tickets.

ActiveFeaturesTopicSuggestion

Boolean

True

Allow topic suggestions in tickets.

ActiveFeaturesVoice

Boolean

True

Voice support.

ActiveFeaturesFacebookLogin

Boolean

True

Facebook login.

ActiveFeaturesGoogleLogin

Boolean

True

Google login.

ActiveFeaturesTwitterLogin

Boolean

True

Twitter login.

ActiveFeaturesForumAnalytics

Boolean

True

Forum and search analytics.

ActiveFeaturesBusinessHours

Boolean

False

Business hours.

ActiveFeaturesAgentForwarding

Boolean

True

Agent forwarding.

ActiveFeaturesChat

Boolean

True

Chat.

ActiveFeaturesChatAboutMyTicket

Boolean

True

Chat about my ticket.

ActiveFeaturesCustomerSatisfaction

Boolean

False

Customer satisfaction.

ActiveFeaturesSatisfactionPrediction

Boolean

False

Satisfaction Prediction.

ActiveFeaturesCsatReasonCode

Boolean

True

Csat reason code.

ActiveFeaturesScreencasts

Boolean

True

.

ActiveFeaturesMarkdown

Boolean

True

Markdown in ticket comments.

ActiveFeaturesLanguageDetection