Case
Columns
Name
Type
ReadOnly
References
Description
Id [KEY]
String
True
Unique identifier of the Case.
IsDeleted
Boolean
True
Label Deleted corresponds to this field.
CaseNumber
String
True
Label Case Number corresponds to this field.
ContactId
String
False
Contact.Id
Label Contact ID corresponds to this field.
AccountId
String
False
Account.Id
Label Account ID corresponds to this field.
AssetId
String
False
Asset.Id
Label Asset ID corresponds to this field.
SuppliedName
String
False
Label Name corresponds to this field.
SuppliedEmail
String
False
Label Email Address corresponds to this field.
SuppliedPhone
String
False
Label Phone corresponds to this field.
SuppliedCompany
String
False
Label Company corresponds to this field.
Type
String
False
Label Case Type corresponds to this field.
RecordTypeId
String
False
RecordType.Id
Label Record Type ID corresponds to this field.
Status
String
False
Label Status corresponds to this field.
Reason
String
False
Label Case Reason corresponds to this field.
Origin
String
False
Label Case Origin corresponds to this field.
Subject
String
False
Label Subject corresponds to this field.
Priority
String
False
Label Priority corresponds to this field.
Description
String
False
Label Description corresponds to this field.
IsClosed
Boolean
True
Label Closed corresponds to this field.
ClosedDate
Datetime
True
Label Closed Date corresponds to this field.
IsEscalated
Boolean
False
Label Escalated corresponds to this field.
HasCommentsUnreadByOwner
Boolean
True
Label New Self-Service Comment corresponds to this field.
HasSelfServiceComments
Boolean
True
Label Self-Service Commented corresponds to this field.
OwnerId
String
False
Label Owner ID corresponds to this field.
CreatedDate
Datetime
True
Label Created Date corresponds to this field.
CreatedById
String
True
User.Id
Label Created By ID corresponds to this field.
LastModifiedDate
Datetime
True
Label Last Modified Date corresponds to this field.
LastModifiedById
String
True
User.Id
Label Last Modified By ID corresponds to this field.
SystemModstamp
Datetime
True
Label System Modstamp corresponds to this field.
LastViewedDate
Datetime
True
Label Last Viewed Date corresponds to this field.
LastReferencedDate
Datetime
True
Label Last Referenced Date corresponds to this field.
EngineeringReqNumber__c
String
False
Label Engineering Req Number corresponds to this field.
Product__c
String
False
Label Product corresponds to this field.
SLAViolation__c
String
False
Label SLA Violation corresponds to this field.
PotentialLiability__c
String
False
Label Potential Liability corresponds to this field.
TCO_Presentation__c
Datetime
False
Label TCO_Presentation corresponds to this field.
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