Case

Columns

Name

Type

ReadOnly

References

Description

Id [KEY]

String

True

Unique identifier of the Case.

IsDeleted

Boolean

True

Label Deleted corresponds to this field.

CaseNumber

String

True

Label Case Number corresponds to this field.

ContactId

String

False

Contact.Id

Label Contact ID corresponds to this field.

AccountId

String

False

Account.Id

Label Account ID corresponds to this field.

AssetId

String

False

Asset.Id

Label Asset ID corresponds to this field.

SuppliedName

String

False

Label Name corresponds to this field.

SuppliedEmail

String

False

Label Email Address corresponds to this field.

SuppliedPhone

String

False

Label Phone corresponds to this field.

SuppliedCompany

String

False

Label Company corresponds to this field.

Type

String

False

Label Case Type corresponds to this field.

RecordTypeId

String

False

RecordType.Id

Label Record Type ID corresponds to this field.

Status

String

False

Label Status corresponds to this field.

Reason

String

False

Label Case Reason corresponds to this field.

Origin

String

False

Label Case Origin corresponds to this field.

Subject

String

False

Label Subject corresponds to this field.

Priority

String

False

Label Priority corresponds to this field.

Description

String

False

Label Description corresponds to this field.

IsClosed

Boolean

True

Label Closed corresponds to this field.

ClosedDate

Datetime

True

Label Closed Date corresponds to this field.

IsEscalated

Boolean

False

Label Escalated corresponds to this field.

HasCommentsUnreadByOwner

Boolean

True

Label New Self-Service Comment corresponds to this field.

HasSelfServiceComments

Boolean

True

Label Self-Service Commented corresponds to this field.

OwnerId

String

False

Label Owner ID corresponds to this field.

CreatedDate

Datetime

True

Label Created Date corresponds to this field.

CreatedById

String

True

User.Id

Label Created By ID corresponds to this field.

LastModifiedDate

Datetime

True

Label Last Modified Date corresponds to this field.

LastModifiedById

String

True

User.Id

Label Last Modified By ID corresponds to this field.

SystemModstamp

Datetime

True

Label System Modstamp corresponds to this field.

LastViewedDate

Datetime

True

Label Last Viewed Date corresponds to this field.

LastReferencedDate

Datetime

True

Label Last Referenced Date corresponds to this field.

EngineeringReqNumber__c

String

False

Label Engineering Req Number corresponds to this field.

Product__c

String

False

Label Product corresponds to this field.

SLAViolation__c

String

False

Label SLA Violation corresponds to this field.

PotentialLiability__c

String

False

Label Potential Liability corresponds to this field.

TCO_Presentation__c

Datetime

False

Label TCO_Presentation corresponds to this field.

Last updated