Conversations

Delete, and query from conversations table

Columns

Name

Type

ReadOnly

Description

Id [KEY]

Bigint

False

ID of the conversation.

Body

String

False

Content of the conversation in HTML.

BodyText

String

False

Content of the conversation.

FromEmail

String

False

Email address the message was sent from.

Incoming

Boolean

False

True if a particular conversation should appear as being created from outside (i.e., not through web portal)

Private

Boolean

False

True if the note is private

SupportEmail

String

False

Email address from which replies are sent.

Source

Integer

False

Denotes the type of conversation.

TicketId

Integer

False

Ticket id to which conversation is added.

ToEmailsAggregate

String

False

Email addresses of agents/users who need to be notified about this conversation

UserId

Bigint

False

ID of the agent who added conversation.

CreatedAt

Datetime

True

Conversation creation timestamp.

UpdatedAt

Datetime

True

Conversation updated timestamp.

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