Tickets

Columns

Name	Type	ReadOnly	Description
Id [KEY]	Integer	False	Unique ID of the ticket.
Archived	Boolean	False	Whether or not the ticket has been archived.
CcEmailsAggregate	String	False	Email address added in cc field.
CompanyId	Bigint	False	ID of the company to which ticket belongs.
CreatedAt	Datetime	False	Ticket creation timestamp.
CustomFields	String	False	Key value pairs containing the names and values of custom fields
Deleted	Boolean	False	Whether or not the ticket has been deleted.
Description	String	False	HTML content of the ticket.
DescriptionText	String	False	Text content of the ticket.
DueBy	Datetime	False	Timestamp that denotes when the ticket is due to be resolved.
Email	String	False	Email address of the requester.
EmailConfigId	Bigint	False	ID of the email config used for the ticket.
FacebookId	String	False	Facebook ID of the requester.
FirstResponseDueBy	Datetime	False	Time when first response is due.
FirstReSponseEscalated	Boolean	False	If ticket has been escalated as result of response.
FwdEmailsAggregate	String	False	Email address while forwarding a ticket.
GroupId	Bigint	False	Group ID to which the ticket has been assigned.
IsEscalated	Boolean	False	If ticket has been escalated for some reason.
Name	String	False	Name of the requester.
Phone	String	False	Phone number of the requester.
Priority	Integer	False	Priority of the ticket.
ProductId	Bigint	False	ID of the product associated with the ticket.
ReplyCcEmailsAggregate	String	False	Email address added while replying.
RequesterId	Bigint	False	ID of the requester of the ticket.
ResponderId	Bigint	False	ID of the agent assigned to the ticket.
Source	Integer	False	Channel throught which ticket was created.
Spam	Boolean	False	If ticket has been marked as spam.
Status	Integer	False	Status of the ticket.
Subject	String	False	Subject of the ticket.
TagsAggregate	String	False	Tags associated with ticket.
ToEmailsAggregate	String	True	Email address to which ticket was sent.
Type	String	False	Category/type of the ticket.
UpdatedAt	Datetime	True	Ticket updated timestamp.
AgentRespondedAt	Datetime	True	Timestamp for when agent last responded to the ticket
RequesterRespondedAt	Datetime	True	Timestamp for when Customer last responded to the ticket
FirstRespondedAt	Datetime	True	Timestamp for when agent first responded to the ticket
StatusUpdatedAt	Datetime	True	Timestamp for when status of the ticket was updated
ReopenedAt	Datetime	True	Timestamp for when the ticket was reopened
ResolvedAt	Datetime	True	Timestamp for when the ticket was resolved
ClosedAt	Datetime	True	Timestamp for when the ticket was closed
PendingSince	Datetime	True	Timestamp since the ticket is pending