TicketForms

Columns

Name

Type

ReadOnly

References

Description

Id [KEY]

Long

True

Ticket form id.

Name

String

False

The name of the form.

RawName

String

False

The dynamic content placeholder, if present, or the 'name' value, if not.

DisplayName

String

False

The name of the form that is displayed to an end user.

RawDisplayName

String

False

The dynamic content placeholder, if present, or the 'display_name' value, if not.

Position

Integer

False

The position of this form among other forms in the account, i.e. dropdown.

Active

Boolean

False

If the form is set as active.

EndUserVisible

Boolean

False

Is the form visible to the end user.

Default

Boolean

False

Is the form the default form for this account.

TicketFieldIds

String

False

Ids of all ticket fields which are in this ticket form.

InAllBrands

Boolean

False

Is the form available for use in all brands on this account.

RestrictedBrandIds

String

False

Ids of all brands that this ticket form is restricted to.

Pseudo-Columns

Name

Type

Description

FallbackToDefault

Boolean

If true, returns default ticket form when the criteria defined by the parameters results in a set without active and end user visible ticket forms.

AssociatedToBrand

Boolean

Only ticket forms of current brand (defined by url) if true.

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