Disputes
Last updated
Last updated
Name
Type
References
Description
Id [KEY]
String
The Id of the dispute.
Currency
String
Three-letter ISO currency code representing the currency of the amount that was disputed.
EvidenceAccessActivityLog
String
Any server or activity logs showing proof that the customer accessed or downloaded the purchased digital product.
EvidenceBillingAddress
String
The billing address provided by the customer.
EvidenceCancellationPolicy
String
Your subscription cancellation policy, as shown to the customer.
EvidenceCancellationPolicyDisclosure
String
An explanation of how and when the customer was shown your refund policy prior to purchase.
EvidenceCancellationRebuttal
String
A justification for why the subscription of the customer was not canceled.
EvidenceCustomerCommunication
String
The (ID of a file upload) Any communication with the customer that you feel is relevant to your case (for example emails proving that they received the product or service, or demonstrating their use of or satisfaction with the product or service).
EvidenceCustomerEmailAddress
String
The email address of the customer.
EvidenceCustomerName
String
The name of the customer.
EvidenceCustomerPurchaseIp
String
The IP address that the customer used when making the purchase.
EvidenceCustomerSignature
String
The (ID of a file upload) A relevant document or contract showing the customer's signature.
EvidenceDuplicateChargeDocumentation
String
The (ID of a file upload) Documentation for the prior charge that can uniquely identify the charge, such as a receipt, shipping label, work order, etc.
EvidenceDuplicateChargeExplanation
String
The explanation of the difference between the disputed charge and the prior charge that appears to be a duplicate.
EvidenceDuplicateChargeId
String
The Stripe ID for the prior charge which appears to be a duplicate of the disputed charge.
EvidenceProductDescription
String
The description of the product or service which was sold.
EvidenceReceipt
String
The (ID of a file upload) Any receipt or message sent to the customer notifying them of the charge.
EvidenceRefundPolicy
String
The (ID of a file upload) Your refund policy, as shown to the customer.
EvidenceRefundPolicyDisclosure
String
The documentation demonstrating that the customer was shown your refund policy prior to purchase.
EvidenceRefundRefusalExplanation
String
The justification for why the customer is not entitled to a refund.
EvidenceServiceDate
String
The date on which the customer received or began receiving the purchased service, in a clear human-readable format.
EvidenceServiceDocumentation
String
The (ID of a file upload) Documentation showing proof that a service was provided to the customer. This could include a copy of a signed contract, work order, or other form of written agreement.
EvidenceShippingAddress
String
The address to which a physical product was shipped. You should try to include as much complete address information as possible.
EvidenceShippingCarrier
String
The delivery service that shipped a physical product, such as Fedex, UPS, USPS, etc. If multiple carriers were used for this purchase, please separate them with commas.
EvidenceShippingDate
String
The date on which a physical product began its route to the shipping address, in a clear human-readable format.
EvidenceShippingDocumentation
String
The (ID of a file upload) Documentation showing proof that a product was shipped to the customer at the same address the customer provided to you. This could include a copy of the shipment receipt, shipping label, etc, and should show the full shipping address of the customer, if possible.
EvidenceShippingTrackingNumber
String
The tracking number for a physical product, obtained from the delivery service. If multiple tracking numbers were generated for this purchase, please separate them with commas.
EvidenceUncategorizedFile
String
The (ID of a file upload) Any additional evidence or statements.
EvidenceUncategorizedText
String
Any additional evidence or statements.
EvidenceDetailsDueBy
Datetime
Date by which evidence must be submitted in order to successfully challenge dispute.
EvidenceDetailsHasEvidence
Boolean
Whether or not evidence has been saved for this dispute.
EvidenceDetailsPastDue
Boolean
Whether or not the last evidence submission was submitted past.
EvidenceDetailsSubmissionCount
Integer
The number of times the evidence has been submitted.
Amount
Integer
The disputed amount.
BalanceTransactionsAggregate
String
List of zero, one, or two balance transactions that show funds withdrawn and reinstated to your Stripe account as a result of this dispute.
Charge
String
The Id of the charge that was disputed.
Created
Datetime
The Date dispute was opened.
IsChargeRefundable
Boolean
If true, it is still possible to refund the disputed payment.
Livemode
Boolean
Tells if the dispute is in livemode.
Reason
String
The reason given by cardholder for dispute.
Status
String
The current status of dispute.
Name
Type
Description
AccountId
String
The Id of the connected account to get disputes for.