Requests

Columns

Name	Type	References	Description
Id [KEY]	Long		Automatically assigned when creating requests.
Subject	String		The value of the subject field for this request if the subject field is visible to end users; a truncated version of the description otherwise.
Description	String		The first comment on the request.
Status	String		The state of the request, new, open, pending, hold, solved, closed.
Priority	String		The priority of the request, low, normal, high, urgent.
Type	String		The type of the request, question, incident, problem, task.
OrganizationId	Long	Organizations.Id	The organization of the requester.
RequesterId	Long	Users.Id	The id of the requester.
AssigneeId	Long	Users.Id	The id of the assignee if the field is visible to end users.
GroupId	Long	Groups.Id	The id of the assigned group if the field is visible to end users.
CollaboratorIds	String		Who are currently CC'ed on the ticket.
ViaChannel	String		This tells you how the ticket or event was created. Examples: web, mobile, rule, system.
ViaSource	String		For some channels a source object gives more information about how or why the ticket or event was created.
IsPublic	Boolean		Is true if any comments are public, false otherwise.
DueAt	Date		When the task is due (only applies if the request is of type 'task').
CanBeSolvedByMe	Boolean		If true, end user can mark request as solved.
Solved	Boolean		Whether or not request is solved (an end user can set this if 'can_be_solved_by_me', above, is true for that user).
TicketFormId	Long	TicketForms.Id	The numeric id of the ticket form associated with this request if the form is visible to end users - only applicable for enterprise accounts.
Recipient	String		The original recipient e-mail address of the request.
FollowupSourceId	Integer	Tickets.Id	The id of the original ticket if this request is a follow-up ticket.
CreatedAt	Datetime		The time the request was created.
UpdatedAt	Datetime		The time of the last update of the request.
Url	String		The API url of this request.