TicketMetricEvents

Columns

Name	Type	References	Description
Id [KEY]	Long		Automatically assigned when the record is created.
TicketId	Integer	Tickets.Id	Id of the associated ticket.
Metric	String		One of the following: agent_work_time, pausable_update_time, periodic_update_time, reply_time, requester_wait_time, or resolution_time.
InstanceId	Long		The instance of the metric associated with the event.
Type	String		When this locale last got updated.
Time	Datetime		The time the event occurred.
Sla	String		Available if type is apply_sla. The SLA policy and target being enforced on the ticket and metric in question, if any.
Status	String		Available if type is update_status. Minutes since the metric has been open. See status.
Deleted	Boolean		Available if type is breach. In general, you can ignore any breach event when deleted is true.